Pat Jacobs
Jacobs’ past roles include chief technology officer at the $1.6 billion-asset First National Bank and Trust Co. in Beloit, Wisconsin, as well as chief operations officer at
Jacobs has continued to work on building a more modern sales and customer delivery platform for front-office workers using higher quality data and analytics.
He transitioned more than 20 software packages and Excel tools to the Salesforce platform, significantly increasing the number of employees using the technology from 20 to 650 in a little more than three years. Last year, functionality for front-office staffers was added to the platform that provides ratings metrics, profitability scores, sales information and more.
Jacobs’ work on the platform has allowed Midland to improve compliance with the Home Mortgage Disclosure Act through a new data quality engine, which prevents loan documents from being made until all discrepancies have been addressed.
The bank has saved roughly $1.3 million through the use of robotic process automation. It also offers banking as a service to fintechs.